Losing a freezer full of food hurts. There's the grocery money, the casseroles you made ahead, and the deer meat your brother-in-law won't stop asking about. I'm Hank, and my crew fixes freezers across metro Atlanta, usually same- or next-day, so your stash stays frozen solid. No jargon, no upsell circus, just a straight answer about what broke and a fix that holds.
Our phones are answered 24/7 by a real human. Dial (470) 516-8711, or put your number in the form on this page and we'll call you.
Tell Hank's crew what's acting up and the best number to reach you. We'll call you right back to lock in a Same- or Next-Day slot — no obligation, no upsell circus.
Before you book, give these a quick look:
If the freezer is warm and none of that helps, keep the lid shut and call us.
The USDA numbers are simple. With the door shut, a packed freezer stays frozen for about 48 hours. A half-full one lasts about 24 hours. Pack items close together, since they keep each other cold.
When the freezer is fixed, food that still has ice crystals, or has stayed at 40°F or below, is safe to refreeze. It may lose a bit of texture, but it's safe. Anything that sat warmer for longer should go. A working freezer belongs at 0°F; slip a thermometer in to see where yours stands.
The call. You tell us the brand, whether it's an upright, a chest or the freezer side of your fridge, and what it's doing. We set a window, usually same- or next-day.
The look. The tech checks temperatures, the start parts, the fans, the condenser, the defrost system and the seal. You get the honest version of what failed and what the repair takes, before we do anything. If the freezer isn't worth saving, we'll say so.
The fix. Genuine or OEM-approved parts, a restart, and a check that the temperature is heading back down before we pack up. Parts and labor on the repair are covered by a warranty of up to 6 months.
Upright frost-free freezers work like the freezer side of a refrigerator. There's a coil behind the back panel, a fan to move the cold and an automatic defrost to keep the coil clear. Fans and defrost parts are our most common fixes on these.
Upright manual-defrost freezers have cooling coils built into the shelves. No defrost heater, so you have to clear the frost yourself now and then. When they stop cooling, we look at the compressor circuit and the thermostat first.
Chest freezers are usually manual defrost, and on most of them the condenser tubing runs inside the outer walls. So if the sides feel warm while it's running, that's normal. A warm inside, though, is not.
Freezer drawers and fridge freezers on French-door, side-by-side and top-freezer models. If the problem is the whole refrigerator, our refrigerator repair page covers that side.
Garage freezers. Georgia heat in August is brutal on a freezer. Many models are built for a limited room-temperature range, while garage-ready models handle a wider one. If yours only struggles in summer, the room may be part of the story.
Most freezer problems are a fan, a relay, a thermostat, a defrost part or a gasket. Those are worth fixing, especially on a big upright or a built-in that's hard to replace.
Where I'd think twice: an older chest freezer with a refrigerant leak inside the wall, or a dead compressor on a small, budget unit. If that's what we find, you'll hear it from us straight, even if it means we don't do the job.
We service upright, chest and built-in freezers from Frigidaire, Whirlpool, GE, Kenmore, Maytag, Electrolux, Amana, Haier, Hisense, Samsung, LG and KitchenAid, along with Sub-Zero, Liebherr, Thermador, Viking, Monogram, Marvel and U-Line, and smaller names like Danby, Summit and Magic Chef. Our techs bring years of experience with these brands.
Mars Appliance Repair is independent and family-owned. We're not affiliated with or endorsed by any freezer maker, and brand names here only show what we repair.
warm fridge, cold freezer, puddles and odd noises.
an empty bin or cubes the size of peanuts.
a wine fridge that can't hold its temperature.
ovens that won't heat or bake unevenly.
dead burners and stubborn cooktops.
From Gainesville down to McDonough and from Douglasville over to Lawrenceville, we fix freezers all over metro Atlanta, including Atlanta, Decatur, Marietta, Smyrna, Sandy Springs, Brookhaven, Dunwoody, Roswell and Alpharetta. Type your ZIP code in the form and we'll tell you if we cover it.
Freezer calls go out from 1945 The Exchange SE, Atlanta, GA 30339.
Call (470) 516-8711, and a real person picks up 24/7, or leave your number in the form and we'll call you back to set a same- or next-day slot.
It's losing ground by a few degrees. Dusty condenser, tired fan or a leaky seal.
On frost-free models, the defrost system quit. The ice keeps growing until the fan can't push air.
Damp air is sneaking in. Gasket, hinge or a lid that doesn't close all the way.
It can't get rid of heat fast enough. We see this all summer with dusty coils and stalled fans.
No hum, no fan, but the light works. Start relay, thermostat or control board.
The compressor keeps trying to start and an overload cuts it off.
The defrost drain is clogged, so melt water spills instead of draining to the pan.
Newer freezers warn you when it's getting warm. Door shut and still beeping? Something's wrong.
Unplug it now and call. Don't keep a freezer running that smells scorched.
Before a full freezer runs out of time.
Ready to book your visit.
EPA 608 certified for refrigerant work.
Matched to your model.
On freezer parts and labor.
As a small family-owned crew.
About 48 hours if it's full and about 24 if it's half full, as long as you keep it closed. That's straight from the USDA.
If it still has ice crystals or stayed at 40°F or colder, yes, according to the USDA. Expect a little loss in texture.
That's where most chest freezers release heat, through tubing inside the walls. Warm sides are normal. A warm inside means a problem.
You can, and it'll work for a while. On a frost-free model, though, heavy frost means a defrost part failed, and the ice will come back until it's replaced.
Sure do. We'll also check whether the garage is too hot or too cold for that model.
Same- or next-day visits are what most of metro Atlanta gets. Morning calls get the earliest slots.
A warranty of up to 6 months covers both the parts and the labor on our freezer repairs.
No. We're an independent, family-owned company. Brand names only tell you which freezers we fix.
Freezer Repair Ice Maker Repair Oven Repair Refrigerator Repair Stove & Range Repair Wine Cooler Repair
Acworth Alpharetta Austell Avondale Estates Braselton Brookhaven Canton Chamblee Clarkston Conley Conyers Cumming Dacula Decatur Duluth Dunwoody Ellenwood Fairburn Fayetteville Flowery Branch Forest Park Gainesville Grayson Hampton Johns Creek Jonesboro Kennesaw Lawrenceville Lilburn Lithonia Loganville Mableton Marietta Milton Morrow Norcross Peachtree City Peachtree Corners Pine Lake Powder Springs Rex Riverdale Roswell Sandy Springs Scottdale Smyrna Snellville South Fulton Stockbridge Stone Mountain Stonecrest Suwanee Tucker Union City Woodstock
One call to a real, friendly human. Same- or Next-Day slots across metro Atlanta, and a fix that actually holds.