Hank's Crew Fixes Appliances in Johns Creek, GA

Johns Creek Roads on Our Route

• Medlock Bridge Road (GA 141) — neighborhoods along the main north-south road through the city.
• State Bridge Road — homes and shopping centers heading west toward Alpharetta.
• Jones Bridge and Old Alabama Roads — subdivisions in the south end, near Autrey Mill Nature Preserve.
• McGinnis Ferry Road — the north edge of town, along the Forsyth County line.
• Abbotts Bridge Road — homes on the east side, toward the river and Duluth.

Johns Creek ZIP codes: 30022 and 30097. Both are shared with neighbors, 30022 with Alpharetta and 30097 with Duluth, and we cover the whole of each. Enter yours in the form to check your street.

What Hank's Crew Fixes in Johns Creek

Dual-Fuel Ranges: Gas on Top, Electric Below

A dual-fuel range puts gas burners on the cooktop and an electric oven underneath. Cooks like the quick, visible flame on top and the even heat of an electric oven. The catch is that the range runs on two utilities at once, a gas line and a 240-volt electrical circuit, so it can fail in two different ways.

• Burners light, but the oven is dead. That points to the electric side. Check the breaker first; a range usually sits on a double breaker, and one half can trip. If power is fine, the bake element, the hidden element on many convection models, the temperature sensor or the control may have failed.
• The oven works, but the burners won't light. Now look at the gas side. Make sure the shutoff valve behind the range is open and other gas appliances are working. If you hear clicking but get no flame, the igniters or the gas supply to the burners need a check. If there's no click at all, the spark module may have failed.
• Nothing works at all. Power to the whole range is out, or the main control has failed.

Two more things matter on a dual-fuel range. It's heavy, so it should be secured with its anti-tip bracket. And if it ever smells of gas when the knobs are off, leave the house and phone the gas company from outside before anything else.

Door-in-Door Refrigerators: The Extra Seal

Some French-door refrigerators have a door-in-door compartment, an outer panel that opens to the door bins without opening the whole fridge. It saves cold air every time someone grabs a drink. But it adds a second door, a second latch and a second gasket, and each can be the reason the door shelves run warm.

Check these first:

1. Does the outer door latch? Push it closed and listen for the click. If it springs back, something in the bins may stick out too far.
2. Is the gasket on the outer door clean and flat? Spills on the seal turn sticky and can lift it. Wipe it with warm, soapy water and dry it.
3. Are the bins too heavy? Jugs and big bottles in the door add weight to the hinges, and a sagging door won't seal. Move the heaviest items to the shelves.
4. Does the door alarm sound? If it beeps with both doors closed, a switch or a door that isn't seating may be at fault.

If the bins stay warm while the main shelves are cold, and the door closes and seals, the issue may be airflow from inside the cabinet, and a technician should look.

The Fridge Display Shows the Setting, Not the Reading

Here's a surprise for many owners: on a lot of refrigerators, the number on the display is the temperature you asked for, not the temperature inside. The fridge can read 37°F on its panel and still be sitting at 45°F if a fan has failed or a coil has iced over.

To know the real number:

• Put a thermometer in a glass of water on a middle shelf, and another between frozen packages in the freezer.
• Wait several hours, or overnight, before you read them.
• Compare with the targets: 40°F or below in the fridge, 0°F in the freezer.

If the display and the thermometer disagree by a few degrees, that's normal. If the fridge is far warmer than its setting, the display isn't lying, it just isn't measuring, and something inside needs repair. Some models will also show a code when a sensor or a fan fails. Write the code down exactly and look it up in your owner's manual, or read it to us when you book.

Panel-Ready Kitchens: Tell Us Before the Visit

In a kitchen where the refrigerator or the freezer drawers wear custom cabinet panels, the appliance can be hard to spot at a glance, and it's built tightly into the cabinetry. That changes the visit a little. The model tag may sit behind the grille at the top or inside the door frame, the grille or toe kick may need to come off for the tech to reach the condenser, and a built-in unit isn't simply pulled out from the wall like a freestanding one.

So when you book, mention that the appliance is built in or panel-ready, and give the brand and the model number if you can find them. Clear the counter space in front of it and move anything stored on top of the unit. It all helps the tech spend the visit on the repair instead of on getting to the parts.

Johns Creek Repairs on Hank's List

• A dual-fuel range with lit burners and a cold oven after a tripped breaker.
• A door-in-door outer panel that won't latch, warming the door bins.
• A fridge display reading 37°F with a thermometer showing 46°F.
• A column freezer frosting at the gasket.
• A wall oven whose convection fan has gone quiet.
• A dual-zone wine cooler with one zone stuck warm.

A Mars Visit in Johns Creek

Book it: call or send the form. A person answers 24/7 and finds you a same- or next-day time.

Find it: the tech checks power, gas, water and settings, tests the parts linked to your symptom and shows you the cause.

Fix it: after your go-ahead, the tech installs genuine or OEM-approved parts and tests the appliance before leaving. You're covered by a warranty of up to 6 months that includes our labor.

Johns Creek Customers Get

• Same- or next-day visits across 30022 and 30097.
• A real person on the phone, 24/7.
• EPA 608 certified techs for any refrigerant repair.
• Background-checked techs; insured work on every job.
• Parts that are genuine or OEM-approved.
• Up to 6 months of warranty on Johns Creek repairs, labor and parts.
• A family business, 15+ years repairing appliances.

Brands We Repair in Johns Creek

Johns Creek kitchens range from GE, GE Profile, GE Café, Whirlpool, KitchenAid, Samsung, LG, Bosch, Frigidaire and Electrolux to Sub-Zero, Wolf, Thermador, Viking, Monogram, Miele, Jenn-Air, Dacor, Fisher & Paykel and Liebherr, with wine coolers from Marvel and U-Line. My techs have years of hands-on experience across all of these brands.

Mars Appliance Repair is family-owned and independent. We aren't connected to any manufacturer and none of them endorses us; the brand names here only show what we repair.

Other Cities Near Johns Creek

• Alpharetta — west, along State Bridge Road
• Duluth — east, over the Chattahoochee
• Suwanee — northeast, across the river
• Roswell — southwest of Johns Creek
• Peachtree Corners — south, down Medlock Bridge Road
• Dunwoody — south, toward I-285

Johns Creek visits are dispatched from 1945 The Exchange SE, Atlanta, GA 30339.

Book Hank's Crew in Johns Creek

Call (470) 516-8711 and a person will answer 24/7, or send the form, and we'll schedule a same- or next-day visit in Johns Creek.