Hank's Crew Fixes Appliances in Sandy Springs, GA

Sandy Springs Streets We Cover

• City Springs and Roswell Road — apartments, condos and homes around the civic center and along GA 9.
• Hammond Drive and Perimeter Center — high-rises, townhomes and offices on the Sandy Springs side.
• Abernathy Road and Johnson Ferry Road — established subdivisions in the middle of the city.
• Mount Vernon Highway — wooded streets of single-family homes.
• Powers Ferry Road and Riverside Drive — houses near the Chattahoochee on the west side.
• Heards Ferry Road — quiet neighborhoods close to the river.

Sandy Springs ZIP codes on our map: 30327 and 30328. Enter yours in the form and you'll know right away whether your address is covered.

What Hank's Crew Fixes in Sandy Springs

Condo and High-Rise Kitchens

Sandy Springs has plenty of condos and apartment towers, and their kitchens come with their own set of rules:

• Compact sizes. Many units have 24-inch ranges, counter-depth refrigerators or slim wall ovens. Replacement parts are often specific to these narrower models, so the model number matters even more than usual. Send a photo of the rating tag when you book.
• Building rules. Some buildings want contractors to check in at the front desk, park in a set area or work only during certain hours. Tell us how your building handles service visits, and the tech will plan around it.
• The water shutoff. Find the valve for the fridge's water line before you ever need it. In most units it sits behind the refrigerator or under the kitchen sink. A leak in a high-rise doesn't stay in your unit for long; it can find its way to the neighbors below.
• Annual look behind the fridge. Once a year, slide the refrigerator out and check the water line for kinks, drips or a white mineral crust at the fittings.

If your building manager needs the details of a visit, we can tell you the time window and what the tech will be working on.

Dual-Zone Wine Coolers: When One Side Goes Warm

A dual-zone wine cooler holds two compartments at two different settings, often whites in one and reds in the other. When one zone drifts and the other holds steady, the cause usually belongs to that zone alone:

• The zone's fan. If the small fan in the warm zone has stopped, cold air no longer circulates there.
• The zone's sensor. A failed sensor can misread the temperature and stop calling for cooling.
• The door seal. On models with two doors, one worn gasket lets warm air into one side only.
• A heater that won't quit, or won't start. Many compressor models run one cooling system for both zones and use a small heater to keep the warmer zone above the colder one. If that heater fails, the "warm" zone runs too cold. If it sticks on, the zone runs too warm.

For long-term storage, most wine does well at around 55°F, away from light and vibration. If you keep both zones at serving temperatures, that's fine for bottles you'll open soon. Keep bottles away from the fan and the back wall, so air can move freely through the racks.

A Burner That Won't Hold a Low Flame

You turn the knob down to simmer, and the flame goes out. Here's what's usually behind it:

• Clogged burner ports. Food or cleaner residue blocks some of the small holes, and a low flame can't stay lit around the gaps.
• A cap that isn't centered. The flame lifts unevenly and blows out on one side.
• A draft. A ceiling fan, an open window or a strong range hood can snuff out a tiny flame.
• A low-flame setting out of adjustment. Many gas valves have a minimum-flame adjustment. That's a job for a tech, not a screwdriver from the junk drawer.

If a flame goes out while the knob is on, turn the knob off, open a window and wait for the gas smell to clear before relighting. Many higher-end cooktops relight on their own; if yours keeps clicking to reignite at low settings, clean the ports and reseat the cap first. If the problem stays, book us.

The Meat Probe That Won't Read

Many wall ovens and ranges come with a temperature probe that plugs into a jack inside the oven. When the probe stops working, check these:

1. Seat the plug firmly. A probe that's only partway into the jack may not register.
2. Inspect the cable. A cable that was pinched in the oven door or kinked sharply can break inside.
3. Clean the jack. Grease and baked-on residue in the socket can block the connection.
4. Think back to the last self-clean. A probe left inside during a cleaning cycle is often ruined by the heat.

If the oven won't recognize the probe at all, either the probe or the jack has failed. Both are replaceable parts. Send the model number, and we'll check which probe your oven takes.

Sandy Springs Fixes on Hank's List

• A 24-inch condo range with a burner that won't light.
• A dual-zone wine cooler with a warm upper zone.
• A gas burner that blows out on simmer.
• An oven that won't recognize its meat probe.
• A counter-depth fridge with water on the floor.
• A built-in ice maker that stops making ice.

How a Mars Visit Goes in Sandy Springs

Schedule: call or send the form. A person answers 24/7 and offers a same- or next-day window that fits your building's rules.

Diagnose: the tech checks settings, power, gas and water, then tests the parts linked to your symptom and talks you through the findings.

Repair: with your go-ahead, genuine or OEM-approved parts go in, and the appliance is tested before the tech leaves. The warranty runs up to 6 months and includes labor as well as parts.

What Every Sandy Springs Customer Gets

• Same- or next-day visits in 30327 and 30328.
• A person answering the phone 24/7.
• Refrigerant handled only by EPA 608 certified techs.
• Techs who are background-checked, plus insured work.
• Genuine or OEM-approved parts.
• Coverage of up to 6 months on each repair, labor included.
• Family-owned, and fixing appliances for 15+ years.

Brands We Repair in Sandy Springs

Sandy Springs kitchens run on everything from GE, Whirlpool, KitchenAid, Samsung, LG and Frigidaire to Sub-Zero, Wolf, Thermador, Viking, Miele, Bosch, Gaggenau, Monogram, Dacor, Fisher & Paykel, Liebherr and Jenn-Air, plus wine coolers from Marvel, U-Line and other makers. My techs have spent years working hands-on with all of these makers.

Mars Appliance Repair is family-owned and stands on its own: we aren't part of any manufacturer, and no manufacturer endorses us. Brands appear here only to show what we repair.

Other Cities Near Sandy Springs

• Dunwoody — east, past Perimeter Center
• Brookhaven — southeast, below I-285
• Roswell — north, across the river on Roswell Road
• Marietta — west, across the Chattahoochee
• Peachtree Corners — northeast, across the river
• Chamblee — southeast, beyond Brookhaven

Sandy Springs visits head out from 1945 The Exchange SE, Atlanta, GA 30339.

Book Hank's Crew in Sandy Springs

Call (470) 516-8711, answered by a person 24/7, or send the form, and we'll schedule a same- or next-day visit in Sandy Springs.