Hank's Crew Fixes Appliances in Norcross, GA

Norcross Streets on Our Route

• The historic downtown — older homes on the blocks around Thrasher Park and Lillian Webb Park.
• Beaver Ruin Road and Indian Trail — apartment communities, townhomes and subdivisions on the east side.
• Near Jimmy Carter Boulevard — condos, rentals and duplexes close to I-85.
• Peachtree Industrial Boulevard — neighborhoods along the northwest edge, toward Peachtree Corners.
• Around Best Friend Park — family streets on the south side of town.

Norcross ZIP codes we serve: 30071, 30092 and 30093. Put yours in the form, and it'll tell you right away.

What Hank's Crew Fixes in Norcross

Bought a Used Fridge? Check These Things First

Plenty of Norcross households are renting or setting up a first home, and a secondhand refrigerator is a smart way to furnish a kitchen. A little care in the first days protects the deal:

1. Let it stand. If the fridge rode on its side, stand it upright for several hours before plugging it in, longer if you can. Oil in the compressor needs time to settle back where it belongs.
2. Run it empty for a day. Put a thermometer on a middle shelf and another in the freezer. You want 40°F or a little below in the fridge and 0°F in the freezer.
3. Listen. A steady hum and the occasional click are normal. Loud rattling, grinding or a compressor that clicks on and off every minute or two is not.
4. Check the gaskets all the way around both doors. A torn or stiff seal makes the compressor work harder every hour it runs.
5. Clean the condenser coil before you load it. Secondhand units often arrive with years of dust.
6. Find the model number and write it down. If anything goes wrong, it speeds up the repair.

If the fridge passes the 24-hour test, load it up. If it doesn't, call us before the food goes in.

Oven Touchpad Not Responding?

Electronic oven controls work through a thin touchpad, sometimes called a membrane, laid over the control board. When some keys stop answering, or the oven beeps but won't start, try these steps before you book:

• Check the control lock. Many ovens have a lock that disables the keys. On a lot of models, you hold the lock key, or Cancel, for a few seconds to turn it off. Your manual will say.
• Reset the power. Turn off the oven's breaker for a minute, then back on. A control that froze after a power blip often wakes up.
• Look for moisture or spills. Steam from boiling pots and splashes during cleaning can get into the touchpad. Let it dry completely.
• Watch the display. A code that stays on the display after a reset is worth writing down before the tech arrives.

If the keys still won't respond, the touchpad or the control board needs replacing. Both are standard repairs, and we'll test which one has failed before ordering.

Ice That Tastes Off

An ice maker can work perfectly and still make ice nobody wants to drink. Here's where the bad taste usually comes from:

• Old ice. Cubes sitting in the bin for weeks pick up freezer odors. Empty the bin, wash it, and let the ice maker refill.
• Open food in the freezer. Spices, onions and fish all share their flavor with ice. Seal them tightly.
• An overdue water filter. Many manufacturers suggest a new filter about every six months.
• A new water line. Fresh plastic tubing can give the first batches a taste. Toss the first few bins.
• Your house water itself. Fill a glass at the tap and taste it. If it's the same, the fridge isn't the problem.

A dispenser that tastes fine while the ice doesn't usually means odors in the freezer, not the water.

Older Houses in Historic Norcross

The houses on the streets near downtown Norcross were built well before French-door refrigerators and induction cooktops. Owners who love them often end up with modern appliances in kitchens never designed for them. A few things are worth watching: refrigerators pushed into old cutouts with no room to breathe, ranges sharing outlets with other appliances, and water lines run to the fridge during a remodel without a proper shutoff valve. When we come out, we look at the setup around the appliance too, because the setup is often half of the problem.

Reading a Gas Burner's Flame

A healthy gas burner burns with a steady blue flame, maybe with a few yellow flickers now and then from dust in the air. A flame that's mostly yellow or orange, lazy, or leaving soot on the bottom of your pans isn't burning cleanly. The usual reasons:

• Clogged burner ports after boil-overs. Clear them with a straightened paper clip or a stiff brush, never a toothpick that can snap off inside.
• A burner cap sitting crooked on its base.
• An air shutter out of adjustment on ranges that have one.

A yellow flame that won't clear up after cleaning should be checked, because a poor burn can produce carbon monoxide. Keep a working CO alarm in the home either way.

When Norcross Appliances Act Up

• A secondhand fridge that runs warm after moving in.
• An oven keypad that ignores half its buttons.
• Ice that tastes like last week's leftovers.
• A side-by-side whose water dispenser drips onto the floor.
• A gas burner with a yellow, lazy flame.
• A chest freezer that frosts up within weeks of defrosting.

How a Mars Visit Works in Norcross

Step one: call or send the form. A person answers 24/7 and offers a same- or next-day time.

Step two: the tech checks the basics, then tests the parts tied to your symptom and tells you what failed in plain words.

Step three: once you okay it, genuine or OEM-approved parts go in, and the appliance is tested before the tech packs up. You're covered by a warranty of up to 6 months, parts and labor.

Mars in Norcross, in Short

• Same- or next-day visits in 30071, 30092 and 30093.
• Phones picked up by a person 24/7.
• EPA 608 certified techs on refrigerant work.
• Background-checked techs, insured work.
• Genuine or OEM-approved parts.
• Up to 6 months of warranty, covering parts as well as labor.
• Family-owned, with 15+ years of experience.

Brands We Repair in Norcross

In Norcross we service Samsung, LG, GE, Whirlpool, Frigidaire, Maytag, Kenmore, Amana, Hotpoint, KitchenAid, Electrolux, Haier, Hisense and Bosch, along with older models that are still worth fixing. My techs have long experience across all of these brands.

Mars Appliance Repair is independent. We aren't affiliated with any manufacturer, and none of them endorses us; brands are listed only to show what we fix.

Other Cities Near Norcross

• Peachtree Corners — north, just across Peachtree Industrial Boulevard
• Duluth — northeast, up Buford Highway
• Lilburn — east, along Indian Trail
• Tucker — south, toward I-285
• Dunwoody — west, across the county line
• Chamblee — southwest, down Buford Highway

Norcross visits head out from 1945 The Exchange SE, Atlanta, GA 30339.

Book Hank's Crew in Norcross

Call (470) 516-8711, picked up by a person 24/7, or send the form, and we'll set a same- or next-day visit for your Norcross home.